Beware of Spoofing Scams
Bank impersonation scams are on the rise, and we have received reports that some of our customers have received calls from people falsely claiming to represent 1st Colonial's fraud monitoring service, reporting fabricated fraudulent transactions. Scammers often claim to have information about suspicious activity on your account and ask you to verify some personal information, log in to your online account, or initiate a transaction in order to protect your funds or reverse the fraudulent charges. Once you comply, the scammer can access your account and steal your funds.
To avoid becoming the victim of a bank impersonation scam, keep these warning signs in mind:
- Requests for personal information - 1st Colonial team members will never ask over the phone for your full credit card or debit card number, your bank account number, your PIN, security code or password, or your full Social Security Number. We also will not request any personal identifying information if we contact you, although if you call us, you will need to provide some information to confirm your identity.
- Payment or transaction requests – 1st Colonial team members will never call and ask you to make a payment or initiate a transaction through Zelle®.
- Access codes for transactions you did not make – If you receive a one-time access code for a transaction that you did not personally initiate, do not share the code with anyone. A scammer could be attempting to access your account.
- Instructions not to contact us directly – If someone tells you not to call us directly or visit one of our branches, you are the target of a scam. We encourage you to verify any statements made to you by contacting us directly.
If you recognize any of these warning signs, follow these Dos and Don’ts to protect your funds and personal information:
DON’T share any personal or financial information, such as your Social Security Number, password, online banking security answers, or one-time access code with anyone who calls, texts, or emails to ask for it.
DON’T make any unexpected payments or initiate any transactions requested by phone, text, or email.
DO hang up immediately and contact 1st Colonial at 877-785-8550 to determine whether your account may have been compromised.
DON’T use any telephone numbers or email addresses provided by the suspicious caller. Call or email 1st Colonial directly using the contact information from our website.
DO monitor your account activity daily for suspicious activity.
DO contact us immediately at 877-785-8550 if you see any unauthorized transactions on your account.
DO report any unauthorized transactions to your local police department, and to the Federal Trade Commission at ReportFraud.ftc.gov.
We are here to help.
If you suspect any sign of identity theft or fraudulent activity on your accounts, it’s crucial to act swiftly and decisively. Your first step should be to contact 1st Colonial Community Bank without delay. Our dedicated team is prepared to assist you in securing your accounts, guiding you through the steps of protecting your credit, and initiating any necessary investigations. We're here to provide the support and resources you need to address and resolve any issues related to identity theft.
Reach out to 1st Colonial Community Bank immediately at:
- Customer Service: 877-785-8550
- Online Support: customerservice@1stcolonial.com or Contact us
- Local Branch: Visit your nearest branch for in-person assistance.
Your security is our highest concern, and we are here to help safeguard your financial well-being.